Frequently Asked Questions
What is included with each ticket? All tickets include dinner, dessert, and non-alcoholic beverages (coffee, tea, and soft drinks). Hot chocolate, cappuccino, and alcoholic beverages are not included in the ticket price.
What kind of table service can we expect? All meals are served directly to you at your table. We also offer a fully stocked bar service, also served directly to your table.
What is will be served for dinner? Dinner is catered by Culinary Catering. http://culinarycatering.com/ Meal options vary by show.
Can we purchase online? We do offer online ticketing. Online tickets for our shows are available here.
Why are there fees when purchasing online? When purchasing online, you will pay a per ticket convenience fee, however no sales tax will be collected. Once these two amounts are factored in, the cost is almost the same as purchasing over the phone and should not discourage anyone from purchasing online.
Can we sit together if we purchase separately online? If you have a group wishing to buy tickets separately, you may do so online. You will be able to request seats together at the end of the checkout process.
Can we choose our seats? We will assign seats based on the group size and the date the reservations come in. We try to accommodate reasonable requests, but we cannot guarantee all seating requests. We must know in advance if you have any guests in wheelchairs or walkers.
Can we book the theater exclusively for our group? We do allow groups or companies to reserve the entire theatre. This allows your group exclusive access to the theatre for the evening. No outside tickets will be sold. There will be a minimum buyout number during the peak holiday season nights. You are not required to fill every seat but payment is expected for the minimum amount. For other dates and shows throughout the year, please contact us for your event.
What is your cancellation policy? Once you have a reservation, you are holding a seat. Groups must make any changes one week ahead. Online tickets will not be refunded or transferred. Last minute cancellations will not be accepted.
Is there audience participation? The dinner is served between various acts of a mystery show. Some shows will have audience interaction and participation. Every show varies and all participation is voluntary.
What time should we arrive? The doors to the theatre will open at 6:15. Arrival between 6:15 and 6:40 is best. Please check in upon arrival to the theatre and we will take you to your assigned seats. The dinner is served throughout the show beginning with salads approximately 6:40. The show begins between 6:50 and 7:00 and concludes between 9:30 and 10 p.m. (We will run one hour earlier on Sunday evenings in December.)
What should we wear? While we don’t require a specific dress code for our patrons, we consider the theater to be perfect for dressy casual attire. Some groups come in business dress, and some are more casual. We are located on a Christmas tree farm and the parking lot is gravel. Please wear what you will be comfortable in and communicate to your group what your plans are.
Should I tip my server? With the exceptions of business groups over 20, gratuity will not be added ahead of time. We employ hard-working servers and actors to meet all your needs. It is our hope that patrons will be glad to tip their server the night of the event.
Do you have a bar? A full-service bar is available during the dinner and show. We also offer a specialty drink menu. All drink orders are taken at your table.
Can we bring children? We consider our shows to be rated PG13. Shows are geared toward adult audiences but every show varies. Out of respect for our patrons, we ask that you do not bring children under age 5. You know your child best and should determine whether older children will be able to sit and enjoy the show. In general, we do not offer children’s prices.
Can I get a refund? Once you make your final reservation, you are responsible for each seat we have saved for you. Please treat your reservation as if you have a ticket. If someone is unable to come, consider finding someone to fill the seat. We turn down reservations, order food, and make seating arrangements during the weeks prior to your reservation so we are unable to accept last minute cancellations. We hope you understand.
What if the weather is expected to get bad? In case of inclement weather and the show is cancelled we will contact you regarding your reservation. If we cancel the show, we can either move your reservation to another night or cancel. We will only cancel the show if the weather or the roads are dangerous or impassable.